Call Centers
TriNET believes that every organization, regardless of the size, needs a call center. Some organizations might not even know that they need one. Call centers can be as simple as queuing up calls for a receptionist, providing hunt group functionality for a help desk, or providing world class service and support for millions of customers. In today's business climate, customer satisfaction (both internal and external) is critical to your success. So it is vital that your call center deliver more consistent, personalized customer service. The problem is that call centers can be difficult to design, operate and manage. That’s where we come in! TriNET’s professional Services Team can design and customize a solution to handle all of you call center needs. Areas of expertise include:
- Call Flow Design
- Call Center Reporting
- Multi-channel functionality (Voice, email, fax)
- Out-dialing capabilities
- IVR application development (DTMF and VXML)
- CTI screen pop and business rules routing
- Call and Screen Recording
- Virtualization
Let TriNET develop your call center at a lower cost while increasing your agent efficiency and effectiveness across your enterprise, allowing you to enhance the business value of each and every customer interaction. |
Corporate Headquarters - 295 University Ave - Westwood, MA 02090
