Phone System

How to migrate to a converged solution?

There is no real blue print on how to migrate other than make sure that you are starting with solving your business problems. TriNET will sit with you and your team to develop a business plan that will uncover current business concerns you have and objectives you are trying to accomplish. From the information that we uncover, TriNET engineers will architect a solution utilizing Avaya Communication Manager features and applications that will address each one of your concerns.

Avaya Communication Manager is a rich set of software applications that run on an open source Linux operating system with industry standard hardware. Communication Manager provides call processing capability, call center applications, mobility features and E911. There are over 750 features that you can take advantage of with ACM.

Communication Manager software has been developed since the mid 1980’s as AT&T system 75/85, has been enhanced through the Lucent Technologies days, and as Communication Manager evolves, it will continue to deliver capabilities that address business communications challenges and enable customers to meet the needs around their evolving communications networks.

Although not every company has the same business concern, TriNET has seen some common areas that affect the majority of organizations we work with:

• Efficiency – need to do more with less across all facets of the business (IT, Call Center/Customer Service, Sales & Marketing, Operations, etc.)
• Disaster Recovery/Business Continuity Planning - Natural disasters and terrorism have made organizations realize the importance of communication systems and plans to run the business should a tragedy strike.
• Mobility – the need to communicate at anytime, anywhere from any media. This concern affects Sales, Warehouse, Doctors & Nurses, Executives, IT and almost every facet of the organization.
• Branch Office Connectivity – increased functionality, speed of communication, ease of management, easily leveraging intellectual assets
• Real Estate – in most large metropolitan areas, real estate is at a premium and very costly per square foot. Moreover, there are experts in particular industries you want to employee, but they may not live where you are located.
• Centralization & Standardization – disparate systems usually yield high expense in software/feature licensing, over purchasing of licenses and higher on-going support and maintenance costs.

If organizations are expected to do more with less and deliver the financial results that enable them to be successful and continue to grow, converged solutions can certainly assist in achieving these goals and solving these business concerns. 

Phone Systems are no longer big iron boxes that sit in a telecom PBX room. Today’s businesses are evolving their stand alone communications infrastructures to a converged environment. According to Microsoft Chairman Bill Gates, "The transformation to software-based communications is going to be as profound as the shift from the typewriter to word-processing software." Granted, the voice world is not just a software only solution yet, but it is evolving to it quicker than you may think.

TriNET believes that organizations need to leverage their current infrastructure investments while migrating to converged solutions for competitive reasons. The questions are really why and how?