Server and Network Node Monitoring
Benefits
Monitor virtually any device and many popular applications, tracks and trends on performance for capacity planning and scalability.

What we do

• Systems Supported - Windows 2000, Windows 2003, Windows XP, HP-UX, Solaris 2.6-2.8, SCO, AIX, Novell, Linux, MAC OS X.
• Networked Devices Supported- Routers, switches, firewalls, printers.
• Applications - Exchange, Active Directory, Oracle, SQL and custom applications via SNMP and log file analysis.
• Port Monitors - DNS, FTP, HTTP, HTTPS, Oracle, POP3, SMTP, SQL Server, and Sybase
• Data Collection - IPC (Perf Counter, Registry Services, SQL), WMI, ICMP, JDBC, SNMP, Syslog, and Traps
• System Performance - CPU, Memory, disk, services and processes.
• Log file analysis - process event and application logs.
• Network Interfaces - Connectivity, performance and network utilization.

Fault Management & Isolation

• Provide proactive monitoring of managed devices, 24 hours a day, 7 days a week
• Respond to real time alerts in accordance with procedures established with the client
• Isolate cause of fault within a managed device
• Take corrective action to fix cause, including opening trouble tickets with telecommunications carriers that provide leased circuits that terminate in any managed devices
• Track and maintain ownership of fault until resolution, providing a technical point-of-contact
• Provide technical escalation to support groups directly responsible for fault correction
• Confirm resolution of trouble

Configuration Management

• Install and modify CPE configurations, including, but not limited to, adding, deleting or modifying command syntax that comprises a device’s operating configuration
• Review current configurations of existing CPE to be placed under TriNET management and ensure the configuration’s accuracy and compatibility with other managed devices
• Establish and maintain a current inventory of network devices  Archive running configurations for all managed devices for recovery purposes in the event of a device hardware failure

Change Management

• Review change request to insure compatibility with network design
• Establish plan to implement change, including back-out procedures
• Implement change; verify no problems exist after change has been put in place (e.g. verification testing)
• Update network documentation and equipment configuration databases to reflect new network configuration
• Manage the deployment of new software and firmware releases that correct problems or increase functionality
• Chair periodic change management meetings to discuss network enhancements