Post Warranty Maintenance TriNET’s post warranty maintenance services provide proactive monitoring, problem resolution and dispatching services for Avaya key, PBX and VoIP/converged systems. PWM is more than just an insurance policy. It is the combination of valuable services with easy accessibility to knowledgeable engineers that keep your communications systems running at optimal performance. TriNET’s PWM services include: | Service Agreement Features | | The Value to You | 24-hour Remote Monitoring
Continuous 7-days-a-week, 24-hours-a-day remote monitoring: | | - Proactive trouble identification
- Troubles resolved transparently
- Maximized system uptime
| | | | | Intelligent Dispatch:
If trouble can't be resolved remotely, TriNET will dispatch technician with intelligence of problem | | - Technician arrives on site with the right skills and parts to fix the problem the first time
| | | | | On-Site Service Response:
TriNET has a team of highly skilled, Certified
Technicians who will respond to your needs | | - Warranty and Service Agreement customers
- Receive highest priority response
- Unlimited service calls
| | | | | Replacement Parts:
TriNET stocks critical replacement parts for all systems that we warranty, in addition we have real time access to the largest distributors | | - Replacement parts are included under your Service Agreement
- In-house stock minimizes downtime
| | | | | Help Line Support:
Answers by system experts to basic questions on products, features and functions | | - Complex or customized applications support and consultation available at preferred prices
- Basic questions answered quickly by knowledgeable staff
| | | | | Technical Support:
Tier III support, field technicians and design specialists are available to answer questions and assist in trouble shooting | | - Expert, knowledgeable support is available whenever you need it
| | | | | Quality Protection Plan (QPP)
We will monitor ongoing system reliability and value through notification and proactive corrections to your systems | | - Proactive notification process
- No charge for software and hardware updates per manufacturer’s notifications and guidelines
- Assurance that your system is operating to it's optimal levels, free from known troubles
| | | | | Preventative Maintenance:
Quarterly and annual PM schedule will be set by the technician | | - Keeps your system clean - proactive maintenance can catch a problem before it causes you downtime
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Corporate Headquarters - 295 University Ave - Westwood, MA 02090
