Software Release Management

Are Firmware Updates Bringing you Down?

Are you having difficulty keeping up with tracking and implementing Avaya announced firmware and patch updates for your Communication Manager Systems? Are you struggling with identifying the benefit and risk for implementing these updates? Are you delaying action and putting your system’s performance and availability at risk? TriNET sees these situations in a lot of our customers, so we have developed a customized program to help.

Software Release Management (SRM) is for customers who want TriNET to manage the risk assessment, schedule and update process for Avaya Communication Manager Hardware and Software products. SRM is designed for customers who have limited internal experts, limited time or lack of tools to help them assess when to implement an update and do not want to invest in resources or tools to support this process.

We believe our customers will benefit from TriNET's ability to recommend minimum release versions, notify our clients of new software updates, consult on potential impact assessments and coordinate the update schedule.

Let TriNET work with your team to develop a customized program for you that will keep your system running at optimal performance, let your team do the tasks you need them to and give you all the peace of mind knowing that your systems are taken care of so that you can sleep at night!

About SRM

Software Release Management (SRM) provides a solution for the identification and implementation of software updates. Software Updates include product correction notices (PCNs)*, software updates**, and firmware updates. The solution provides TriNET expertise to implement recommended updates that maximize performance of applications and minimize the risk of potential service disruptions .

TriNET will offer the Software Release Management solution as an affordable alternative for customers who want TriNET as their single point of accountability to manage the implementation of product updates. The Software Release Management solution allows customers to maintain authority while leveraging TriNET's expertise to manage change. Software Management includes:

• Implementation Coordinator

• PCN Notification*

• Software Update Scheduling

• Software Update Qualification

• Software Update Implementation

* PCN support is determined by current maintenance contract

** Software updates do not include major upgrade releases

Benefits of SRM

• Reduces the total cost of support for the customer by eliminating the time spent by internal resources to manage the update process.

• Improve reliability and performance by acting quickly to identify and implement updates

• Increase productivity of internal resources by eliminating the distraction of managing updates and service disruptions.

• Access to TriNET expertise and tools to manage implementation of updates

• Simplify your change management process with TriNET as your single point of accountability for software release management

Products Supported

• Communication Manager Software – 1.3 or Greater

• Media Server Platforms – S8720, S8710, S8700, S8500, S8400 and S8300, including ESS & LSP

• Gateways – MCC1, SCC1, G650, G600, G700, G350 and G250 (includes all TN cards and media modules that are firmware updateable

• IP Hard Phones - 4600 & 9600 Series

To learn more about Software Release Management, please contact your account executive or send an email to SRM@trinetsystems.com